NetMind® is an enterprise class risk and fraud management solution for wireless (GSM/CDMA), VoIP, traditional wire-line, and next generation networks. It enables network service providers to manage the financial risk posed by subscribers in a proactive manner.
The NetMind® solution captures subscriber events (CDR’s & SMS) from the network, which are then analyzed to generate cases and management reports. The solution is made up of several components:
- Rules Processor
The NetMind® system has expert rule based detection capabilities with a user friendly GUI for configuring the rules. This powerful Rules Engine allows fraud managers to build a sophisticated and adaptive layer of protection against evolving fraud types. The Rules Engine provides the user the ability to build complex rules for many scenarios using a combination of conditions including the nesting of those conditions and combining them using logical operators.
- Usage Profiler
The Usage Profiling Engine accumulates usage statistics across various service type dimensions and time intervals. It monitors statistics for each individual profile (subscriber) and applies appropriate thresholds based on their current usage patterns. If subsequent usage exceeds a threshold, an action is initiated and the thresholds are adjusted based on the results of the final disposition of the case. This enables the profiler to “self learn” the usage pattern for each individual subscriber and take appropriate actions based on the profile/risk of the subscriber.
- Hotlist Manager
The NetMind® Hotlist manager is a tool that allows the user to maintain a list of blacklisted and white listed numbers which when combined with the Analytical engines, gives the fraud analyst the ability to target monitoring of specific phone numbers (calling, called etc.), account numbers ,etc.
- Configuration System
The Configuration System is a user interface application that is used to configure rules and associated entities. Some of the salient features are:
- Integrated view of the NetMind® system using a graphical dashboard.
- Flexible Rule-based expert system. Rules and thresholds can be configured using the intuitive graphical user interface (GUI) that allows the users to define rules for changing scenarios.
- Ability to build complex rules for various scenarios using combinations of conditions including nesting of conditions and combining them using logical operators.
- Ability to setup case assignment rules that can take advantage of agent domain experience or security clearance.
- Ability to create alert notification rules to notify selective alerts via E-mail.
- Workflow System
The NetMind® Workflow System is a graphical tool that is used by the investigative agents to work the alerts and cases generated by the analytics engines. Following are some of the key features of the workflow system:
- Automatic case generation and escalation
Cases are automatically created by the system when potentially fraudulent activity is detected. The system automatically raises the priority of the case if subsequent suspicious activity is detected after a case is created
- Intuitive user interface
All relevant information about a case is presented in a easy-to-use interface. User is given the ability to add notes or attach other related cases or documents so that all collateral information pertaining to a case is contained in one place
- Workflow Queues:
Multiple routing queues can be created on a user basis which is in turn populated with cases. An administrator can configure rules for assigning cases to queues automatically.
- Automatic case assignment:
NetMind® has provisions for defining case assignment rules as part of the work flow designer tool. These rules are processed by workflow engines in the database to automatically assign cases to analysts.
- Task and Reminders:
The application also has a provision for task management and setting reminders. Users can assign, view and edit tasks.
- Workflow management and productivity reports:
The reporting tool allows for monitoring and management of workflow queues.